MS Dynamics – Why To use In Enterprise?

The current market is captured by SMEs and to continue their growth they need a smart solution help them in maximizing their productivity and profitability. Microsoft Dynamics is offering businesses of all types and levels a comprehensive solution in a form of CRM system. However, there are few other CRM solutions but MS Dynamics CRM is the best and the most popular one. It offers set of benefits to businesses that make it the best business tool.

Benefits of MS Dynamics CRM:

Here are top five features that are making MS Dynamics best tool to manage business procedures and activities.

1.    Cloud Service:

CRM offers its services on a cloud, gives it an edge over other CRM solutions. It helps businesses in combating with different issues an enterprise can face in accomplishing its day to day tasks. Flexibility is vital for a successful business and CRM on cloud offer all types of benefits. System can be remotely accessed and CRM ensures that cloud-based system is 100% safe, but still there are companies who do not like to compromise their security for them CRM offers server based solutions.

2.    Integration:

Integration is among the best feature of MS Dynamics CRM and it offers a default integration facility with other Microsoft Office. Microsoft Office is a frequently used suite in organizations and to facilitate businesses CRM offers seamless integration with it. There are many other Microsoft Tools such as SharePoint used widely and CRM offers a very smart collaborative solutions.

3.    Better Customer Service

Better and improved customer service is another core functionality of Dynamics CRM. It helps businesses in recording communications, maintaining logs and issues by offering a comprehensive application.  CRM offers customer service team set of tools to help them stay on top by offering fast responses. CRM offers integration with MS Outlook and supports customer care activities even when the representative is offline.

4.    Sales & Marketing

Sales and marketing are vital for growth of a business and CRM supports different sales and marketing activities. It helps sales team in shortening “Sales Force Automation” cycle by offering strong and fast interactions. It will help sales team in optimizing their sales performance on the road or even in office by improving their insight towards business and customer care. By automating sales and market campaign monitoring, MS Dynamics CRM offers a great advantage to a business. Business management can become really easy when there are proper tools and integration platform offered.

5.    Apps & Community support:

MS Dynamics CRM offers businesses vibrant application marketplace to support different needs of an enterprise. There are plenty of regulated applications available to support variant needs of an enterprise. These applications help in customizing CRM solution to meet business objectives and challenges. CRM community is a strong and fully activated community of over 2 million users; a community has its roots in more than 80 countries.

MS Dynamics CRM offers great benefits to business especially to SMEs.